Terms & Conditions

  1. Introduction
    This page explain the terms and conditions on which you may make use of our websites, www.grainook.ie and the terms on which we sell our products to you.
    Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, you do not have our permission to use our site.
  2. Information about the sites
    www.grainnook.ie is operated by GrainNook (Lucyna Kapusta).
    We are registered in South-East Ireland and have our registered office at 27 Barrowvale, Graiguecullen,Carlow under company Registration No. 2740066D
  3. Accessing our Website
    (a) You are accountable for making all measures necessary for you to have access to our site.
    (b) You are also accountable for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they are aware they must comply with them.
    (c) Access to our site is only permitted on a short-term basis, and we reserve the right to remove this right or modify the service we provide on our site without notice
    (d) We will not be legally responsible for any reason if our site is inaccessible at any time or for any period.
  4. Your user account
    (a) If you register with the site for a user account you will have to choose a username and password.
    (b) You will be responsible for keeping your username and password secret and for preventing unauthorized access to your account.
    (c) You are responsible for all activities that occur using your account.
    (d) You should take all necessary steps to ensure that your username and password are kept secret and secure and should inform us immediately by email to info@grainnook.ie if you have any reason to believe:-
    • You agree to inform us immediately of any changes to the information that you provided when registering.
    • Your account is being, or is likely to be, used in an unlawful manner.
    (e) You can access and update the information you provided us with in the area of the site. That your username and/or password have become known to anyone else.
    (f) You must ensure that the details you provide us with are correct, complete and not inappropriate in any way.
  5. Privacy Policy
    GrainNook respects your right to privacy and complies with our obligations under the relevant Irish and European Data Protection Acts. The purpose of stating our web site privacy policy is to outline how we deal with any personal data provided to us while visiting this web site. If you are not happy with any element of the policy set out below you should refrain from use of this web site.
  6. Dependence on information displayed
    Explanations, descriptions, comments, materials and other resources posted on our web site are not intended to amount to advice on which any belief or reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
    We do our best to always ensure that the information on our site is correct and accurate. Despite our best efforts the site contains some errors. We do not accept liability for loss or damage caused by inaccurate information. If you spot information which you think is incorrect you can tell us at info@grainnook.ie
  7. Intellectual property rights
    We are the owner or the licensee of all intellectual property rights in our site, and in the material published upon it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site.
    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged
    You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
    All logos, brands and trademarks used on the site including, but not limited to, are the registered and unregistered marks of GrainNook.
  8. Posting material and comments to our site
    Whenever you post any comments or materials to the site, you must comply with the content rules set out below. We will not be responsible, or liable to any third party, for the content or accuracy of any materials or posting posted by you. We have the right to remove any material or posting you make on our site if, in our opinion, it does not comply with the content rules set out below.
    We will fully cooperate with any law enforcement authorities or any court order requesting or directing us to disclose the identity of anyone posting or transmitting any information or materials on or through the site. You must tell us as soon as you become aware of any unlawful or prohibited use of the site by any third parties.
    Any posting posted by you will be considered non-confidential and you will own the copyright in it. We have the right to use this material for any purpose and to display the name that you submit in connection with such material. We also have the right to disclose your identity to any third party who claims that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

You are responsible for postings made on the site using your user account and agree that you will not:-

  1. Post or include in any message or transfer to the site, any material which is obscene, indecent, misleading, inaccurate, homophobic, sexually explicit, objectionable, racist, sexist or illegal;
    II. Post or transfer anything to the site which is damaging to our software, IT systems, data or the site
    III. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others (including rights of privacy and publicity)
    IV. Advertise or offer to sell any goods or services for a commercial purpose;
    V. Conduct or forward surveys, contests, pyramids schemes, or chain letters;
    VI. Impersonate another person or entity or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels
    VII. Use offensive or inappropriate user names or language
    VIII. Promote violence
    IX. Send or post spam or spam links;
    X. Infringe any copyright, database right or trade mark of any other person; and/or
    XI. Give the impression that the posting emanates from us, if this is not the case.

We advise that you do not reveal any personal information about yourself in any postings.
Whilst we have no obligation to actively moderate postings on the site, you may report any material that you consider to be in breach of the rules set out above by emailing us at info@grainnook.ie Where we receive a complaint, we will review the post or material in question and we reserve the right to disclose information necessary in order to satisfy applicable law or legal regulation, or to edit, refuse to post or remove any information or materials in whole or in part for whatever reason in our sole discretion.

  1. Our site changes regularly
    We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
  2. Information about you and your visits to the site
    We process information about you in accordance with our Privacy and Cookies Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

  1. Liability on loss or damaged goods 
    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
  2. Linking to our site
    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    You must not establish a link from any website that is not owned by you.
    Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
    The website from which you are linking must not contain any inappropriate, offensive or illegal content or any other content likely to damage the reputation of our brand.
    If you wish to make any use of material on our site other than that set out above, please address your request to info@grainnook.ie
  3. Links from our site
    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
  4. Variations
    We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
  5. Purchase of products
    The following sections of the Terms set out some specific terms and conditions on which we supply products listed on the site to you. By ordering any of our Products, you agree to be bound by these Terms. If you refuse to accept these Terms, you will not be able to order any of our Products from the site.

You may also place an order by calling 00 353 85 811 5011

  1. Local laws
    We do not accept any liability arising from any attempt by you to purchase or any subsequent delivery of Products if such action is prohibited or illegal where you are ordering from or having the Products delivered to. Legal advice should be taken in cases of doubt and you shall remain wholly responsible for ensuring that you are permitted to purchase our Products from where you access the site from and import them.
  2. Your status
    To place an order on the site you must be:

(a) legally capable of entering into binding contracts; and
(b) at least 18 years old, unless a parent or guardian is supervising you placing your order.

  1. Product purchase and contract formation
    After placing an order through our site (or an order by telephone where you provide an email address), you will receive an e-mail from us acknowledging that we have received your order.
    The contract between us will only be formed when we take payment from you.
    We may decline to accept an order in circumstances including but not limited to:

(a) Your payment not being authorised;
(b) You not satisfying the status requirements set out above;
(c) Product(s) ordered not being available from stock and/or suppliers; or
(d) Where a pricing or product description error has occurred;
(e) You live in an area we do not supply;

We reserve the right to cancel orders without prior notice. If we cancel any order, it will be without charge to you and any payment taken for such order will be refunded to you in accordance with our Refund Policy set out below.

  1. Consumer rights
    You may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Refunds Policy set out below.
    To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately by registered post, with proof of purchase, in the same condition in which you received them, and at your own cost and risk. Please note we are not obliged to refund your postage costs for the return of Products when you cancel an order.
    You must take reasonable care of the Products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care.
  2. Availability and delivery
    We aim to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Shipping Information:

Nobody Home Policy / Difficulty Locating Address

Every effort will be made to have your products delivered on the date you have requested but specific delivery times or dates cannot be guaranteed.

We ask our delivery drivers to always use their good judgment when it comes to delivering parcels when they are faced with a situation that nobody is home.

So generally speaking, this is what tends to happen:

  1. The driver will call the recipient on the number you have provided to get directions from them if needed. Our couriers will only call the number provided if direction is needed to the delivery address and not to arrange a delivery
  2. The next step we will take is to leave the parcel with a neighbour where possible and leave a calling card in the door to advise your recipient where their parcel has been delivered.
  3. If all else fails we will bring it back to base and await further instructions from you, the sender. Delivery will be attempted twice before the parcel is returned to us if no details have been clarified. We cannot accept the cancellation of an order after delivery has been attempted. No refunds in this instance can be provided.
  4. Risk and title
    The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
  5. Price and payment
    The price of any Products will be as quoted on the site from time to time, except in cases of obvious error.
    Prices exclude any delivery costs, which will be added to the total amount due. More information about our delivery charges can be found here www.grainnook.ie.
    Unless otherwise stated, promotional codes cannot be used against purchases of Gift Vouchers or redeemed against delivery charges.
    Despite our best efforts, some of the Products listed on the site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
    We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have confirmed your order, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
    Payment for all Products must be by credit or debit card, PayPal. We accept payment by all major credit and debit cards. We will charge your credit or debit card when you place your order.
    22. Our refund policy
    We will provide a refund where:
    (a) you have cancelled the Contract between us and returned the Product within 28 days if you are dealing as a consumer;
    (b) a Product that you claim is defective or has been damaged in transport to you is returned to us within 14 days of delivery and is found by us to be defective or damaged in transport; or
    (c) you notify us that you do not agree to a change in our Terms occurring between you placing your order and receiving a Dispatch Confirmation.
    When you return a Product to us because you:
    (d) have cancelled the Contract between us within the 28 days cancellation period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full. If you have returned the Product to us within the 7 day cooling off period that you are entitled to by law, we will also refund any delivery charges paid by you. However, you will be responsible for the cost of returning the item to us;
    (e) claim that the Product is defective or has been damaged in transport, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective or damaged Product. Products returned by you because of a defect or damage in transport will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us; or
    (f) have notified us that you do not agree to a change in these Terms or in any related policies, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice. On condition that any Product dispatched to you is returned in the condition in which you received it, we will refund the price of the Product in full, including any delivery charges paid by you. However, you will be responsible for the cost of returning the item to us.
    Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase.
  6. Import duty
    If you order Products from the site for delivery outside Ireland, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Please note that you will remain responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
  7. Events outside our control
    We will not be liable or responsible for any failure to perform any obligations under a Contract or these Terms, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
  8. Written communications
    All notices given by you to us must be given to info@grainnook.ie. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
  9. Our liability
    The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.
    Our liability for losses you suffer as a result of your use of the site, or any Product purchased is limited to the price of the Product purchased. If you did not purchase any Product then our liability is limited to €30.
    Nothing in these Terms is intended to limit or exclude any statutory rights you may have as a consumer (if any) or limit our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
    In the unlikely event that you receive a reaction to one of our Products, please call us on 00 353 85 811 5011
  10. Miscellaneous
    Nothing within the site or materials accessed via the site, other than the Terms, is intended to form any binding contract. In particular, notes on products are stated on an ‘invitation to treat’ basis (i.e. they are not offers which will become binding upon purported acceptance by you) and are ‘subject to availability’.
    These Terms and any document expressly referred to in them represent the entire agreement between us and supersede any previous agreement, understanding or arrangement between us. In entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other before the Contract except as expressly stated in these Terms.
  11. Jurisdiction and applicable law
    The Irish courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
    These terms of use and any dispute or claim arising out of, or in connection with them or their subject matter, or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland.
  12. Questions
    If you have any questions about these terms or the information on our site you can contact us at info@grainnook.ie

Privacy Statement

GrainNook have created this privacy policy statement to demonstrate our commitment to privacy. The following statement discloses the information gathering and dissemination practices of GainNook.
You can access our site without providing any information at all. We do not follow your browsing path outside of our website.

Further information on your data privacy rights are available on the website of the Irish data protection commissioner, www.dataprivacy.ie


Certain sections of the site use cookies to maintain single user sessions. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back to your browser.

We automatically record your IP address, to help diagnose problems with our server.

This site contains links to other sites. GrainNook are not responsible for the privacy practices or the contents of such sites.

Using email addresses submitted, GrainNook may contact you with promotional content.

Read more about cookies https://policies.google.com/privacy.

 Children’s Safety

The safety of children using the internet is very important to GrainNook. It is primarily the responsibility of parents and guardians to monitor their children’s usage of the internet, though GrainNook will take all reasonable steps not to compromise children’s rights and interests.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Unfortunately, no data transmission over the internet can be guaranteed to be 100 per cent secure.

 It is recommended that you close your browser when you have finished your user session. This will make it more difficult for others to access your personal information and correspondence specifically if you share a computer with someone else or are using a computer in a public place, library or internet café.
You agree that as an individual you, and in no way GrainNook, are responsible for the security of, and access to, your own computer. You agree that you are aware that when you voluntarily disclose personal information over the internet that this information can be collected and used by others. Ultimately, you are solely responsible for maintaining the secrecy of your usernames and passwords and any account information. Our website may contain links to other websites, and you should be aware that we are not responsible for the privacy practices on other websites.
Contacting the Website
If you have any questions about this privacy statement, or the security practices of this site, you can contact info@grainnook.ie

Delivery and Shipping Information
We courier deliver worldwide to ensure swift and safe delivery of your items. GrainNook opening hours are Monday to Friday 10am to 6pm.

  • Please allow up to 5-7 working days for delivery within to Republic of Ireland.
  • Please allow up to 10-14 working days for delivery within to other countries in Europe .

It is important when placing your order to give a contact number so as to minimize difficulties with delivery.
Courier Delivery Costs
Republic of Ireland – €7.95
Other countries in Europe. – €12.95
Rest of World Delivery – Call us on 00 353 85 811 5011 or email us info@grainnook.ie for a delivery price.
If an item is out of stock we will let you know immediately and inform you of a delivery date. All parcels will have to be signed for so please ensure there is someone there to accept the delivery. Otherwise we would be grateful if you could provide us with an alternative address before you check out. Our courier cannot leave the consignment at your address if there is no one there to accept it. For queries relating to delivery please contact us on 00 353 85 811 5011